Quantum Sport Therapy offers a unique multidisciplinary approach to assessment and treatment, resulting in better performance and faster recovery. Each patient benefits from our team’s collaborative application of science, medicine, and treatments some might think would be reserved for professional athletes. Currently, we are seeking a Customer and Information Services Supervisor to join our team.
Job Descriptions
Job Title: Customer and Information Services Supervisor(NOC: 62023)
Job Type: Full Time, Permanent
Language: English
Positions Available: 1
Job Location: Halifax, NS
Start Date: As soon as possible
Wage Rate: 24 per hour
Hours of Work: 35 hours per week
Job Responsibilities
-Lead, motivate, and coach the team members; establish work schedules and procedures; develop the team’s skills and talent; foster a positive and collaborative work environment.
-Track, report and process evolution by managing customer satisfaction, leveraging feedback received to continually improve.
-Assess and understand the needs of customers, promptly responding to their inquiries via email and chat.
-Conduct surveys and interviews, collect and compile statistics, provide information and customer service.
-Address and resolve customer complaints effectively by providing appropriate solutions and alternatives and following up to ensure their satisfaction.
-Adhere to communication procedures, guidelines, and company policies, and escalate complex issues to the appropriate authority when necessary.
-Collaborate with other team members and departments to optimize customer support processes and continuously improve service quality.
-Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work.
Recruiting Requirements:
Education: A minimum of a college diploma is required.
Experience: At least one year of experience as a customer service supervisor is required.
Skills:
-Excellent communication skills, ability to engage with customers in a friendly and professional manner.
-Computer proficiency, including effective working skills of MS Word, PowerPoint, Excel and e-mail, etc.
-Effective attention to detail and a high degree of data entry accuracy.
-Ability to work in a fast-paced and multi-task environment.
-Proficiency in managing customer interactions and inquiries.
-Skilled at teamwork and relationship management.
-Strong analytical and organizational skills.
How to apply:
Please email your cover letter and resume to Quantumsporttherapy@outlook.com. No phone call, please. We thank all those who apply, but only those selected for further consideration will be contacted.
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