Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
7 months to less than 1 year
Work setting
Private sector
Responsibilities
Tasks
Compile orders and instructions received from customers
Organize tasks to accomplish the work
Plan and organize operational logistics of the organization
Track and complete work orders
Co-ordinate activities with other work units or departments
Prepare and submit reports
Arrange for maintenance and repair work
Ensure proper functioning of equipment
Maintain work records and logs
Organize warehouse and work areas
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Co-ordinate traffic flow of supplies
Compile worksheets and specifications of orders
Consult with production supervisor to schedule production runs in a cost and time-efficient manner
Monitor production progress
Project management
Train workers in duties and policies
Conduct performance reviews
Co-ordinate, assign and review work
Requisition or order materials, equipment and supplies
Assist with maintenance of communications equipment
Contact customers to deliver requested wakeup calls
Dispatch personnel according to schedules and work orders
Dispatch personnel as required by emergency situations
Follow-up on issues with work orders
Keep track of shipments
Knowledge of cross border dispatching regulations and practices
Knowledge of highway trucking and associated rules and regulations
Maintain vehicle operator work records
Plan, organize and oversee operational logistics of the organization
Record mileage, fuel use, repairs and other expenses
Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
Organize and maintain inventory
Experience and specialization
Computer and technology knowledge
Dispatch management service software
Monitoring and tracking software
Electronic scheduler
Electronic mail
Database
MS Access
MS Excel
MS PowerPoint
MS Word
MS Windows
MS Office
Service experience
Trucking
Additional information
Work conditions and physical capabilities
Ability to work independently
Fast-paced environment
Work under pressure
Tight deadlines
Handling heavy loads
Attention to detail
Hand-eye co-ordination
Overtime required
Repetitive tasks
Own tools/equipment
Cellular phone
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Accurate
Values and ethics
Initiative
Judgement
Analytical
Proactive
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