Job Title: Restaurant Supervisor (NOC 62020)
Business Legal Name: 1064003 B.C. Ltd. DBA Liuyishou Hot Pot – Robson
Hourly rate: $21.00 per hour
Terms of Employment: Permanent Full Time
Working Hours: 40 hours/per week. Additional hours may be necessary to complete duties and may have to work on holidays, weekends, different shifts, and evenings.
Work Location: 1542 Robson Street, Vancouver, BC V6G1C2
Company Information:
1064003 B.C. Ltd. DBA Liuyishou Hot Pot – Robson is looking for a motivated restaurant supervisor to direct and organize staff to ensure the quality of customer service, food & beverage offerings are maintained to maximize restaurant profits and customer satisfaction during the shift.
Key Responsibilities:
• Monitor and manage the dining-room operations during shifts.
• Observe staff performance and encourage improvement where necessary during shifts.
• Monitor inventory and ensure that all food supplies and other restaurant essentials are adequately stocked.
• Answer telephones in a clear voice, coordinate and document reservations, process orders from online platforms.
• Organize special events in the restaurant, such as receptions. Maintain rapport with all departments and attend relevant meetings.
• Verify temperatures, judge products' appearance and taste, and check preparation methods to determine quality.
• Review customer surveys to develop and implement ways to improve customer service.
• Resolve customer complaints in a professional manner.
• Ensure health and safety regulations are strictly followed by staff.
• Promote great team work and readily assists with team needs throughout the shift.
• Consistently uses suggestive selling and up-selling techniques in order to boost restaurant sales and increase guest satisfaction
• Acts with integrity, honesty, and knowledge that promote the culture and values of our Company.
• Perform other essential duties as required.
Job Requirements:
• A college diploma in business or hospitality is required.
• Bachelor's degree in business administration or hospitality is an asset.
• At least one year of experience working as a restaurant supervisor is required.
• Good level of Food and Beverage service experience to lead the team on shift, serving customers with confidence.
• Must have Food Safety experience
• Ability to work in a fast-paced environment and stand for extended periods.
• Ability to handle service issues and customers complaints
• Strong leadership and communication skills.
• Problem-solving skills and customer-savvy
• Willingness to work flexible schedule which may include evenings, weekends or public holidays
We offer a competitive package that includes Performance Bonuses, Medical & Dental Insurance and high tip income to the right candidate. If you are interested in the restaurant supervisor position, please send your resume by email at hr@liuyishouna.com.
We welcome qualified candidates contact us by email and submit resumes. Please note that only selected candidates will be contacted.
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