Director, Currency Operations

Take a central role

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. 

Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process. 

What you will do 
The Director, Currency Operations is responsible for the management and strategic oversight of the operational teams at the Agency Operations Centres in Montreal and Toronto (MAOC & TAOC), as well as the Banknote Redemption Services (BRS). This position can be based out of Ottawa, Montreal, or Toronto. 

The Agency Operations Centres (AOCs) are responsible for processing all Canadian bank notes. They manage the quality of bank notes going into circulation by removing surplus notes from circulation, removing & destroying unfit notes, and putting new notes or returning fit notes into circulation. The Director role provides oversight to improve processing efficiency and determine future opportunities to align the centres for resiliency. The role is also responsible for the implementation and improvement of required quality programs related to operations.

The Bank Note Redemption Service is provided to financial institutions as well as the Canadian public. This centralized function, located at the MAOC provides a service to redeem bank notes that are mutilated or contaminated, or that will no longer be legal tender. As part of this mandate, the candidate will oversee the  laboratory to ensure its effective use of equipment, systems, and resources, adhering and responding to health and safety requirements. In addition, ensure that department-wide processes and procedures are updated and meet or exceed established business norm and best practices as well as being consistent between various operational sites

Specifically, you will: 

• Provide strategic leadership and managerial guidance to the Currency Operations teams.  

• Coach others and provide support to promote a healthy workplace.

• Build employees’ capabilities, support their professional development, and enable them to optimize their contribution.

• Provide subject matter expertise for policies, programs, and risk management.

• Work closely with and effectively communicate with a variety of stakeholders, including other Currency teams (e.g. Quality Management, Vendor and System Management, Bank Note Distribution System, Product Development Team, internal service providers (e.g. legal, procurement, finance, IT, audit), external suppliers, and counterparts at other central banks.

• Develop objectives and priorities, ensure effective teams through allocation of accountabilities and responsibilities, and report against deliverables, budget and timelines. 

What you need to succeed:

• strong interpersonal and leadership skills with the ability to foster collaborative working relationships among internal teams and colleagues.

• ability to build effective relationships with internal stakeholders, suppliers and external collaborators.

• ability to prioritize, plan resources and manage budget.

• ability to communicate clearly orally and in writing.

Nice-to-have:

• relevant graduate degree or MBA.

• knowledge of bank note production, bank note processing equipment and single note inspection.

• knowledge of ISO 9001 certification standard.

Your education and experience
The position requires a relevant bachelor’s degree (ie Administration, Engineering) with a minimum of seven years of relevant work experience, including a minimum of three years of work experience within a management role. An equivalent combination of education and experience may be considered. 

What you need to know

• Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
• Priority will be given to Canadian citizens and permanent residents
• Security level required: Be eligible to obtain Secret 
• Relocation assistance may be provided, if required
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Hybrid Work Model #LI-Hybrid

The Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a substantial part of each month as part of the Bank`s hybrid work model, and they are expected on site at the Bank location a minimum of eight days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider. 

• Salaries are based on qualifications and experience and typically range from $133,580 to $166,975 (job grade 20)
• The Bank offers an incentive for successfully meeting expectations at  7 to 10% of your base salary. The Bank offers performance pay for those who exceed expectations (15% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
• Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
• Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
• Indexed, defined-benefit pension #LI-POST

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.