Hospital Elder Life Specialist / HELP Volunteer Coordinator

The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective communication and interpersonal skills, will have the ability to work independently and as part of a team, and will have strong attention to detail and accuracy.

Each member of Bluewater Health is called to embrace patient and family-centred care in its fullest form. This includes using techniques and strategies to communicate “I care and I respect you,” providing information in a way patients and families can understand, listening to patients and families to learn what an exemplary healthcare experience means to them, and seeking their perspective throughout their stay and during improvement initiatives.

Qualifications:

• Bachelor’s degree in human services or healthcare related field required
• Diploma program, bachelor’s degree in Therapeutic Recreation, Recreation and Leisure Studies, and/or Gerontology preferred
• Current GPA, NVCI and/or P.I.E.C.E.S. training certificate preferred

Skill, Ability and Experience:

• Minimum of one to three years of experience working with geriatric populations required
• Knowledge of senior-friendly and dementia care and experience working with patients who demonstrate responsive behaviours required
• Supervisory experience required
• Ability to work both independently and collaboratively on an interdisciplinary team required
• Demonstrates interest and compassion with regard to older adults and their families required
• Strong leadership, communication and interpersonal skills required
• Organizational skills, attention to detail and ability to keep careful documentation required
• Proficiency in Microsoft programs (Outlook, MS Word, Excel, PowerPoint) required
• Experience using related information systems (Meditech, Cerner) preferred
• Demonstrated excellence in teaching / facilitating skills including applied understanding of adult learning principles preferred

Principal Duties:

• Orientates patients, families, hospital staff and professional staff to HELP
• Daily screening and enrollment of appropriate patients into program
• Develop patient-centered care plans and patient-appropriate activities for the HELP volunteers, updating patient care plans as needed based on patients’ needs and outcomes
• Monitor and record adherence to program interventions and volunteer activities and generate progress reports as needed
• When appropriate, educates patients and families regarding community resources available
• Collaborates with Volunteers Services Department to recruit HELP volunteers
• Facilitates and coordinates specialized training for HELP volunteers on the program interventions and documentation processes
• Coordinate and implement HELP volunteer retention measures and recognition plans
• Acts as a resource and mentors HELP volunteers, providing guidance on respectful interactions with patients, families and hospital staff
• Coordinates HELP volunteers’ schedules assuring optimal coverage to support program services
• Monitors and evaluates key program outcome metrics
• Purchases and tracks program equipment and resources; maintaining cleanliness and working condition of all equipment
• Collaborate with clinical units, departments, staff, to develop and implement program process improvement plans
• Serves as a leader and advocate for senior-friendly care
• Other related duties as assigned

The material contained herein is provided for informational purposes only. All open jobs offered by Bluewater Health on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within Bluewater Health which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Bluewater Health attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Bluewater Health is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

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