Company Name: Asdin Hospitality Ltd. dba Best Western Plus
Location: 830 ST David ST N, Fergus, Ontario, N1M 2L2
E-Mail Address: workatasdin@gmail.com
Number of Positions: 1
Position Name: Hotel Managing Supervisor
Duration: Permanent, Full-Time
Hours: 35-40 hrs/week
Salary: $21.50 /hr
Overtime: $32.25/hr (As per province standards – for over 8 hrs/day; 44 hrs/week)
Observed Holidays: As outlined on labour.gov.bc.ca – 10 holidays/yr
Benefits: N/A
Language of work: English
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Job Duties:
Support team members in handling guest requests and enquires to ensure a positive outcome
Keeping management updated for any relevant feedback from Guests and/or other departments
Conduct training programs for new front desk staff members and review training materials for improvements where necessary
Ensure a consistent, high level of customer service
Briefing team on any events or VIP guests in the hotel that day
Delegate tasks to guest service agents to ensure the AM/PM checklists are complete and agents are engaged during slow periods
Assist other departments, as necessary, and maintain good working relationships with hotel team members
Supervise front desk operations including check in/out procedures
Follow company standard operating procedures and policies
Responsible for shift handovers and brief team members as required
Act in accordance with hotel compliance policies when operating the front of house equipment and the property management systems
Ensure team members have current knowledge of all room categories, room rates, packages, promotions local area and other general product knowledge necessary to perform their duties.
Monitor the appearance, standards and performance of the front office team with an emphasis on training and teamwork.
**** Please send resume to the email address – ****
We look forward hearing from you and advise that only those shortlisted will be contacted.
Asdin Hospitality Ltd. dba Best Western Plus is an Equal Employment Opportunity Employer and values diversity.
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