Company: Hardlink Consulting Corp.
Job Title: IT Desktop Support Technician (NOC 22221)
Qualifications: 5 years experience, FETAC (NCVA) Level 5 qualification in Information Technology or equivalent 1 year post secondary diploma in IT, minimum 3 years experience working for Fortune 100 company; prior experience in service delivery for major managed services provider.
Term of Employment: Ongoing - Permanent
Language of Work: English
Wage: $35 CAD per hour
Hours: 40 per week, Fluctuations in work schedule which can include evenings and weekends
Location of Work: In-Office, Vancouver BC
Please note: This role is an in-office role, working at our office in Chinatown.
Benefits: Standard extended medical
Life Insurance
Accidental Death and Dismemberment
Dependent Life
Long Term Disability
Extended Health Care
Dental
Duties:
? Assist with delivery of efficient and reliable IT operations for our clients.
? Deliver Tier 1 / Tier 2 technical solutions, and see any escalated tickets through to completion.
? Contribute to IT operations project design, delivery, and maintenance.
? Handle or hand-off of incoming procurement requests.
? Provide guidance, and basic process training for client staff.
? Assist with laptop/desktop/telephone selection and procurement.
Competencies:
Proficient with a ticket management systems, helpdesk management, remote support tools.
Experience with Microsoft Azure/365 identity services.
Understanding of networking concepts (IP addressing, DNS, DHCP, VPNs, and Wi-Fi
troubleshooting)
Proficiency with document creation, including user documentation, handover documentation.
Personable, articulate, and clear communication – both written and spoken. A sense of humour.
We’re building a team, in the truest sense. Tolerance and encouragement for people living, being, and doing things differently than you may choose to. If this is not a perspective you embrace, we’d very much prefer you respectfully decline this role.
Business Address: 74 E. Pender St., Vancouver, British Columbia, V6A 1T1
Tel. (604)-706-4848
All interested candidates are requested to submit their Cover Letter, Resume, and References by applying through email: hardlinkhr@hardlink.ca.
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